COMMUNICATIONS DIVISION


The Pocola Police Department Communications Division is a 24 hour, 7 day per week, 365 day per year operation. Our Communications Division is currently staffed with six trained Communications Officers. The Communications Division answers emergency and non-emergency calls for the Pocola area ranging from Police, Fire and Medical/911 calls. The Communications Division is the first point of contact for callers in need of assistance. To reach our Communications Center in an emergency you may dial 911. For all other non-emergency calls please dial (918) 436-2476.


Services offered to the public by our Communications Division include:

Notary Public

If you would like a document notarized, it must be signed in the presence of our notary. A current photo I.D. will also be required. There is no charge for this service.

Copies/Faxes

911 Education

Making 9-1-1 Work for YOU! E-Brochure (General)Making 9-1-1 Work for You! E-Brochure (Children)Making 9-1-1 Work for You! E-Brochure (Parents)
9-1-1 Tips and Guidelines
9-1-1 General Information
9-1-1 for Kids

Do not call 9-1-1:

  • for information
  • for directory assistance
  • when you're bored and just want to talk
  • for paying traffic tickets
  • for your pet
  • as a prank

If you call 9-1-1 by mistake, do not hang up. Tell the call taker what happened so they know there really isn't an emergency.

NENA

911 Communications

9-1-1 Call Volume:
An estimated 240 million calls are made to 9-1-1 in the U.S. each year. According to the FCC, one-third are wireless calls; in many communities, it’s one-half or more of all 9-1-1 calls.

Basic 9-1-1:
Basic 9-1-1 means that when the three-digit number is dialed, a call taker/dispatcher in the local public safety answering point (PSAP), or 9-1-1 call center, answers the call. The emergency and its location are communicated by voice (or TTY) between the caller and the call taker.

Enhanced 9-1-1:
In areas serviced by enhanced 9-1-1, the call is selectively routed to the proper PSAP for the caller’s location, and the PSAP has equipment and database information that display the caller's phone number and address to the call taker. 93% of counties with 9-1-1 coverage have enhanced 9-1-1 for callers. The term "enhanced 9-1-1” is not synonymous with wireless 9-1-1.

Wireless Phase I:
When Phase I has been implemented, the call taker automatically receives the wireless phone number.This is important in the event the wireless phone call is dropped, and may allow PSAP employees to work with the wireless company to identify the wireless subscriber. Phase I also delivers the location of the cell tower handling the call. The call is routed to a PSAP based on cell site/sector information.

Wireless Phase II:
Phase II allows call takers to receive both the caller's wireless phone number and their location information. The call is routed to a PSAP either based on cell site/sector information or on caller location information.

9-1-1 Calls through VoIP:
Business and residential use of Voice over Internet Protocol (VoIP) telecommunications services is growing at a rapid pace. Methods to bring 9-1-1 calls into E9-1-1 systems have recently become available, and NENA is leading work to develop full E9-1-1 capability for VoIP-based services.

Next Generation Trends:
Estimates are that nearly 29.7% of all U.S. households currently rely on wireless as their primary service as of June 2011 (having given up wireline service or chosen not to use it). (CTIA - Wireless Quick Facts - Dec 2011)

Information obtained from NENA